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Presence

inum Presence gives you live visibility into your team’s status, helping you avoid missed calls, wasted time, or poor customer experiences. Whether you're managing a sales team, support desk, or remote staff — knowing who’s available means smoother conversations and faster action.

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Why Presence Matters

  • Avoid Interruptions: Don’t call someone who’s in a meeting or on another call
  • Boost Responsiveness: Route calls to available team members in real-time.
  • Streamline Collaboration: Instantly connect with teammates when they’re free.
  • Improve Customer Experience: Reduce hold times and misrouted calls

Smart Presence with inum

The following are the real-time benefits of using Inum

Live Status Indicators

See who's online, busy, away, or offline

Cross-Device Sync

Presence updates in real-time across mobile, desktop, and browser

Auto-Status Updates

Status changes based on calendar, call activity, or DND mode

Team View Dashboard

Monitor your whole team's status in one glance

Smart Call Routing

Automatically send calls to available agents or backup groups

CRM & Calendar Integration

Sync with Google, Outlook, or CRM tools to reflect real availability

Customize How You're Seen

Manually set status

  • Available
  • Busy
  • Away
  • Offline

Auto-update based on

  • Calendar meetings
  • Call activity
  • Device idle time
  • Custom triggers

Presence Analytics

View agent availability history

Track peak idle/busy hours

Optimize shift planning and call routing

Spot patterns in team performance

Use Cases

Customer Support Teams

Route calls only to available agents

Sales Teams

Catch leads in real time, avoid lost opportunities

Remote & Hybrid Workplaces

Stay in sync across locations and time zones

Call Centers

Monitor agent activity and load in real-time

What Teams Say About inum Presence

Jordan Michaels Sales Manager at NovaTech

"We’ve cut response times in half — just by knowing who’s free."

Priya Desai Customer Support Lead at BrightCom

“Presence helps us work like we’re in the same room, even when we’re not.”

Get Started in Seconds

1

Turn on Presence in the inum dashboard

2

Customize rules, sync your calendar

3

Start working smarter with real-time visibility

Why Choose Inum

Super Easy Setup

Get started in minutes. No confusing steps. Just log in, click a few times, done.

Voicemail-to-Email

Missed a call? Get the message right in your inbox the audio file along with the written transcript.

Sounds Great, Every Time

No more “What did they say?” moments. Our voicemails are sharp, clean, and easy to hear.

Your Privacy, Locked Tight

We treat your messages like they are ours and keep them safe with solid encryption.

Robust Customer Support

If something goes weird, we are here. No robots. Just people who get it.

Works Right With Inum VoIP

Already using Inum? Good news is that voicemail is built right in. No extra app, no mess.

Transparent Pricing

You pay what we say. No surprise fees. No weird “add-ons.” Just clear value.

Built for Busy People

Already using Inum? Good news is that voicemail is built right in. No extra app, no mess.

Ready to Make Every Second Count?

  • Start your free trial or book a demo and see how inum Presence makes your team more responsive, connected, and efficient.
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FAQs

Can I customize my presence status?

Yes, Inum supports legal compliance with configurable disclaimers and region-based rules.

You can create a list based on the user, number or call type.

Recordings can be stored for 12 months by default, with options to extend or auto-archieve.

You can download call recordings as MP3s and transcripts as texts or PDF files.