The international countries have different formats of phone numbers. And, United Kingdom is not exception of this. The UK phone number scheme is significant to know when dialing to a local number or an international one or simply you are…
The advantages offered by the VoIP telephony compared to the legacy PBX phone systems are numerous, such as the quality of audio, more features, the channel of communication, cost-effectiveness and simple to configure. Although a typical phone system that runs…
VoIP is fast emerging as a pervasive business communications technology, offering businesses an affordable, flexible and scalable substitute to traditional phone systems. Nevertheless, the use of VoIP technology implies the need to navigate a confusing world of regulations that are…
Businesses now rely on call blasting since it allows them to efficiently target their audience and provide personalized messages to many people. Using the system, a message can be sent out to several recipients at the same time in the…
Being a sales manager, you might realize that tracking sales calls on logs isn’t exciting, yet it ensures your colleagues are going in the right direction. With that in mind, the following question is what tools can help store these…
If you have ever seen a number starting with 828 and thought, “Where’s that from?” you are not alone. There are different area codes for every country and every city. Area codes are like hidden stories. They tell you where…
UCaaS brings together speech, digital connectivity and team tools into a single business software. Unlike an omnichannel contact center (CCaaS), UCaaS systems are designed to improve team communication within the company and still provide a standard business telephone system. We…
Call center managers are familiar with the frustration caused by having outdated technology. People want quick, personal responses that are available on all devices, and today’s call center technology is responding to these needs. They have slowly abandoned the old…
You might consider Aircall or Dialpad if you’re just starting out with call center software or are considering a switch from what you already have. They each support inbound call management, can be combined with other apps, have collaboration features…
