The survey revealed that the most popular support channel is still the phone. Even though digital support communication has grown very fast in recent years, there is a high demand for self-service support. However, a Salesforce survey showed that 59%…
Communication is far easier and more convenient in the modern world than ever. Computer facilities, especially smartphones and the Internet, allow us to communicate with anyone in any part of the globe. One of the most prominent contributions has been…
Successful business operations depend heavily on effective communication. It helps connect your business with customers, suppliers, internal departments and employees. But as your company expands, it becomes difficult for you and your customers to have different phone number options on…
Today’s customer environment is among the most challenging for marketers, as customers demand creativity and an individual approach. To succeed in this environment, marketers must constantly research market trends, create content, and try out multiple concepts to capture consumers’ interest…
Individuals enjoy sharing their special moments through social media platforms. Instagram is among the most popular social networks; people share it through images and videos. Most individuals post them on their “Stories.” Instagram is one of the most commonly used…
Nowadays social networks are an essential part of our existence; Instagram is among the most popular. Instagram is not just a platform where people post about their lives, but also get updates from friends, find new exciting content, brands advertise…
Average handle time (AHT) is one of the most important metrics in call center monitoring due to its usage in performance assessment. AHT is often viewed by many call centers as an important apparent KPI that helps define agents’ productivity.…
The internet has made spectacular advancements, and with every advancement come equally spectacular challenges. Today, the internet has become an integral part of our lives due to its availability. However, the dark side of technology is being felt in our…
With advancements in technology, recording conversations has become easier than ever before. In many situations, such as speaking with an unfamiliar number, handling business transactions (with proper consent), or gathering evidence in a criminal case, recording calls can be essential.…
