Are you struggling to determine which Google Voice plan best suits you? If yes, then it will be helpful to know the significant differences between the various plans most commonly offered on the market. Google Voice is a VoIP phone…
Technology has significantly developed and advanced over the communication evolution, as seen from the days of the telegraph to the existence of the mobile phones we use today. This means it has become cheaper and more convenient to communicate with…
Are you one of those who receives many daily calls but mostly misses them? Or are you tired of checking your voicemail all the time? If you probably feel this way, consider the available visual voicemail services. Voicemail may remind…
The survey revealed that the most popular support channel is still the phone. Even though digital support communication has grown very fast in recent years, there is a high demand for self-service support. However, a Salesforce survey showed that 59%…
Successful business operations depend heavily on effective communication. It helps connect your business with customers, suppliers, internal departments and employees. But as your company expands, it becomes difficult for you and your customers to have different phone number options on…
Average handle time (AHT) is one of the most important metrics in call center monitoring due to its usage in performance assessment. AHT is often viewed by many call centers as an important apparent KPI that helps define agents’ productivity.…
With advancements in technology, recording conversations has become easier than ever before. In many situations, such as speaking with an unfamiliar number, handling business transactions (with proper consent), or gathering evidence in a criminal case, recording calls can be essential.…
It is difficult to find a buyer who does not have one sales objection or a reason not to buy your product; if the buyer does not have concerns about the cost, utility, applicability of your product, or his or…
Customer acquisition and customer retention key areas that most business find very challenging to establish and sustain. It ranges from building the confidence of a new customer to even trying to improve the customer-company relationship of those who are already…
