When it comes to making your business better with both internal and external communication, you need to consider more than voice calls. Most of the business phone system service providers today provide larger business communication packages that integrate Phone Calls, video calls and messaging through one single point consolidated communication to the business. The optimal solution of your team will rely on which one will fit the unique processes and preferences in communication with your firm.
RingCentral, 8×8, Zoom, and VoIP Business are the best business phone systems available in the market today. During the process of finding solutions, you might as well consider these by comparing them with each other. In this detailed blog, we have prepared a convenient comparison of RingCentral vs Zoom vs 8×8 vs VoIP Business and other important considerations that can assist you in choosing the right option when making decisions.
What is VoIP Business?
VoIP Business transforms business and personal relationships through the ease of communication and makes all day-to-day operations easier, and offers entrepreneurs more opportunities and users.
A simplified workflow with VoIP Business enables you to perform a superior customer experience in any channel. With sophisticated communication tools that you can provide to your employees, you will be able to optimise the expenses, generate revenue, establish a superior bond with your customers and ensures that your employees perform better.
VoIP Business offer the most complete communication system which changes the communication of businesses. They have a very effective and smooth communication network which enables companies to stay in touch with their staff, customers and clients across the globe in the best way possible.
What is RingCentral?
RingCentral is a very competitive VoIP offering as its features set is rich in business specialties and pricing plans are moderate with high accessibility. As a matter of fact, it is the most potent business VoIP services in the market today with the most scaling foundations of growing businesses, best customer support services, and features to inhabit teams in every kind of industry.
Among the main advantages of RingCentral, the availability of the enormous library of apps is one of the greatest, since users can combine the service with over 400 external applications, such as Salesforce, Microsoft 365, Slack, and Google Workspace.
What is Zoom Phone?
During the pandemic, Zoom was able to unite millions of people worldwide, yet it was not just a hero in the consumer segment. The employment of Zoom by businesses also increased exponentially, and with a good reason.
Zoom web conferencing product can attract any company regardless of its size and budget, with low cost as well as good quality of services available under no cost. It has video and audio in HD, video webinars, and personal rooms and workspaces, which makes it obvious in video communication.
What is 8 x 8?
8 x 8 is an easily customizable business phone system that is capable of servicing any size of business across the world. The X-series of the company also allows you to customize the plan so that you can select unlimited voice calling packages that range between 14 to 48 countries, depending on your business locations. Network managers have the option of customizing what each member of their sales team or in the call center is subscribing to, to match personal requirements,
Hence you can save on call charges and subscription costs and still provide employees with important services. The system has all the necessary communications features like audio conference and video conference and has an efficient multilevel auto-attendant that makes operations easy.
Comparison of RingCentral vs Zoom vs 8x8 vs VoIP Business
RingCentral
Enterprises and companies with a high number of calls to make and, hence, require high levels of security and analytics
Zoom
SMBs that want a video conferencing and collaboration solution with a lot of bells and whistles or startups that need a basic and cost-effective phone system
8x8
Enterprises that require a powerful VoIP functionality, international calling and elaborate analytics
VoIP Business
VoIP Business assists your staff to cooperate and collaborate with each other, in the most modern manner possible. Multi-Level IVR and call routing are some of our features that any modern business needs.
Key Features of RingCentral
RingCentral offers a powerful VoIP and cloud communications platform packed with essential features for businesses of all sizes. Core capabilities include HD voice and video conferencing, team messaging, file sharing, and robust call management tools like auto-attendant,
call forwarding, and voicemail-to-email. With seamless integrations for popular platforms like Microsoft 365, Google Workspace, and Salesforce, RingCentral enhances productivity and workflow efficiency.
i. Audio and video
RingCentral has an extended video functionality, an option to run a webinar and handy tools to collaborate easily in the office, in addition to classic audio and video conferencing capabilities. It has an outstanding number of up to around 1000 listeners of audio conferences.
ii. Installing Team Huddle and Messaging
Huddle is a casual chat-moderated video room used to unite remote workers in different areas like virtual break rooms and quickly accessible support. This leaves room to establish spontaneous interaction and it is not the same case with many other voice-over-internet-protocol (VoIP) systems.
Other text-based messaging capabilities that RingCentral has include the ability to bookmark or pin messages to streamline the communication of remote teams as important information is consolidated and appears in the pin.
iii. Personal Folders
Available only on RingCentral, this capability aids in the structuring of communication content in folders that are customizable and aid in efficient record keeping and later retrieval.
iv. Task Management
RingCentral allows tasks to be grouped by colour or category and allows multiuser assignment of tasks in addition to helping in increasing levels of organization and efficiency by providing status updates when a particular task has been completed.
v. Complex Call Answering
Beyond the simple call transfer apparatus that is usually observed in a business phone service, RingCentral allows customizable call flows which are goal-based, and direct incoming calls with intelligence to reach where they can be answered.
vi. Business Telephone System Security
RingCentral stays up to the standards of the Health Insurance Portability and Accountability Act by extending its end-to-end encryption to multiple services it provides and provides a safe communication channel through diverse platforms. Interestingly, such level of security is only available on the highest tier of the vendor plans.
vii. Pricing+Plans
$20-$35 per user/month
Key Features of 8×8
8×8 is a leading VoIP and Unified Communications provider known for its robust, enterprise-grade features. Its platform offers HD voice and video calling, team messaging, call analytics, auto-attendant, and advanced call routing. With integrations for CRMs like Salesforce and Microsoft Teams, 8×8 is ideal for businesses seeking scalable communication solutions.
i. Audio and video Conference
It can hold 500 video/audio participants as well, which is also available in the basic package of even 8 x 8. Screen sharing, breakout rooms and instant polls are some interactive meeting tools in the system to make the experience engaging.
ii. Multilevel Auto-Attendants
An in-built option of every 8×8 subscription, the call songler helps in a complicated call flow through additional menu settings and forwarding rules.
iii. Multisite Support
This is its most outstanding feature in that one may freely branch without the need to begin all over again as it helps in maintaining the norm and quality in various company sites under a single application.
iv. Cross-Team Messaging Across Platforms
One step higher than typical team messaging capabilities of most VoIP solutions, the Sameroom technology developed by 8×8 system includes chats in various third-party software, such as Slack and Telegram within the 8×8 work environment. It is also capable of file-sharing, one-click videos and voice calls.
v. Call Queues
8X8 enhances caller experience through the capability to handle traffic of calls. It does not only enable the system to create primary and secondary members to each queue in order to cover the busiest hours but it also authorizes the user to limit the number of callers per queue in order to preserve the quality of services.
vi. Pricing+Plans
From $24 per user, per month (annual billing)
Key Features of Zoom
Zoom is widely known for its reliable video conferencing, but it also offers a robust VoIP and unified communications solution. Key features include HD video and audio calls, Zoom Phone for cloud-based telephony, call routing, voicemail transcription, and real-time call analytics. Zoom integrates smoothly with tools like Slack, Microsoft Teams, and Google Workspace.
i. Collaboration and Conferencing
The key strength of Zoom is its conferencing, and collaboration power. It has various collaborative functionality, including whiteboard, calendar, screen sharing, and any breakout room that allows effective communication and cooperation within a team.
ii. Transcripts and Recording
The communication platform developed by the provider also offers recording and transcription services so that one can be able to easily note down the contents of the meeting. Moreover, transcripts are worded copies of audio files that allow easy note-taking.
iii. HD Audio and Video
Providing the technology of High-definition audio and video, Zoom guarantees the thrilling experience of the virtual meeting. The audio and video sound and picture among the participants is clear, and they enjoy their outgoing communication process.
iv. End-To-End Encryption
Zoom offers end-to-end encryption of video conferences, which means that all the information exchanged during meetings is safe against unauthorized access. It strengthens privacy and confidentiality of sensitive discussions.
v. Pricing+Plans
Zoom Phone: $10-$22.49 per user/month
Zoom Workplace: Free trials and 2 paid plans $13.33-$18.33/user/month
Key Features of VoIP Business
Enhance your business processes with VoIP Business Telephone System. Seamlessly integrate tools, AI, transcription, and real-time summaries for robust communication.
i. Recording VoIP Calls
Use of recording options and schedule rules along with your entire office to help it provide superior services. The VoIP Business will help you save the entire record of all the important conversations.
iii. Hassle-Free Audio and Video Calling
Audio/Video calling to collaborate with the customers or workforce anytime and anywhere. Increase your productivity using HD-quality audio and video-calls, screen-sharing and live chats.
iv. Call Analytics
Using our call-tracking analytics measures, you will know all about your business communication. It will assist you when making decisions and maximising your communication strategy.
v. Business Hours
Establish business hours in order to use the incoming traffic effectively and to be professional. Inform your consumers of your availability.
vi. Pricing+Plans
Free of charge 1 user/month
more than 50 users 4.99/user/month
£9.99 /user/month; no limit to numbers of users.
Final Words - VoIP Provider Comparision
The best VoIP provider is relative to your particular business requirements; as an expanding startup, a global call center, or a hybrid work team. RingCentral delivers an unbeatable amount of features to an enterprise, Zoom is ideal for video-centred teams, 8×8 excels at international coverage, and, in terms of value-to-cost ratios, VoIP Business is hard to beat.
It is important to ensure that you consider those functions that will be the most significant to your operations and in the best case scenario, be ready to use the free trial offer to have first-hand exposure before making a decision.
FAQ's - VoIP Provider Comparision
VoIP (Voice over Internet Protocol) enables the people to use the internet in making phone calls rather than the traditional landlines. The voice information is converted into digital packages and carried on the online information and this facilitates cheaper and more geared communications.
The VoIP Business is very convenient to small businesses because its plans are luxurious and useful. Zoom Phone is also a good option to consider when it comes to the teams focusing on video calls and user-friendliness.
Indeed, when you have a business that needs more advanced functions, better integrations, uptime, and elastic infrastructure, RingCentral is worth its cost. It is especially useful to the mid-size and large business companies.
Zoom phone can be treated as an independent solution, although it is most compatible with Zoom Meetings, particularly with teams who have already trusted Zoom in their collaboration efforts.
The unlimited international calling in up to 47 countries is included in higher-tier plans led by 8x8. RingCentral is also well regarded on the international capacity on global offices.
