You might consider Aircall or Dialpad if you’re just starting out with call center software or are considering a switch from what you already have. They each support inbound call management, can be combined with other apps, have collaboration features and use some AI Technologies. How should you choose the right software for your business?
While Aircall is strong for companies that want extra calling features and many software links, Dialpad will appeal more to organizations seeking an all-round business platform (voice, video and messaging), built-in AI and flexible cost options.
In this article, we’ve examined key features, AI support, available integrations, cost of service and how good customer support is for both Aircall and Dialpad to see which one is better for your business calls.
What Exactly is Dialpad?
When it was founded in 2011, Dialpad was designed as a cloud system, but it is also much more. Having voice, video meetings and messaging working together on the same platform allows businesses to stay on top of both inside and outside connections.
Like many other companies in the space, Dialpad has put more effort into AI during the past few years. In 2018, Dialpad purchased TalkIQ, a voice analytics business and in 2023, introduced DialpadGPT, their own large language model (LLM).
Many companies now purchase Dialpad because it offers complete business communication tools alongside strong AI features for things like real-time call transcription, summarizing calls, insight into conversations and AI helpers. On the other hand, Dialpad continues to trail its rivals in adding third-party apps.
What is Aircall?
Aircall is an online business Phone System designed to give businesses a modern alternative to classic telecoms. Founded in 2014 and based in Paris, France, it has attracted a user base of more than 20,000 in only a few years. Aircall stands out because it is simple to use, quick to set up and comes with all the necessary tools for managing both kinds of calls.
Aircall is respected for providing many integrations with popular third-party apps which is why it works best for many companies as a Dialpad substitute.
In addition, Aircall has put a lot into AI over the past couple of years, introducing call and voicemail transcription, AI-written call summaries, AI call scoring and, most recently, an AI voice agent (AI voice bot).
Aircall vs. Dialpad: Main Features they Offer
Aircall and Dialpad are two leading VoIP Solutions, each offering a robust set of features for modern communication. In this article, we break down the main features of both platforms—from call management and integrations to AI tools and team collaboration capabilities.
i. Inbound Calling
Aircall and Dialpad provide detailed support for inbound calls using call routing, changing business hours, an IVR menu, controlling queues, offering in-queue callback services and monitoring, recording and transcribing calls in real time. Hence, these solutions are recommended for customer service teams that receive high call volumes.
ii. Outbound Calling
Outbound calling features and capabilities are basically the same in both Aircall and Dialpad. Among these are integrated click-to-call features, a simple power dialer function, local Caller ID, leaving voice mails straight from the platform and AI automatically providing call summaries.
However, with Dialpad’s AI tools such as real-time call transcriptions, real-time assistance cards and live agent advice, it becomes the better option for teams that use data to guide their calls.
iii. Omnichannel Integration
Aircall specializes in using voice and text messaging. Using Dialpad, you can bring together SMS, email, live chat, WhatsApp, Facebook and Instagram, in addition to the traditional voice calls. If you’re looking for a single system to manage all communication channels, Dialpad is the answer.
Aircall vs. Dialpad: AI Features Comparison
Aircall and Dialpad both offer AI-driven features—but how do they compare? In this article, we explore the AI capabilities of each platform, including real-time transcription, sentiment analysis, call coaching, and productivity insights.
i. Aircall
Aircall’s AI features provide call transcription, voicemail transcription and an AI Assist with the ability to make call summaries, analyze feelings, rate calls and identify main topics, to-dos, hot topics, relevant information in your CRM and standing topics.
Recently, Aircall added an AI voice agent (a voice bot) that can take on conversations and answer usual questions and then transfer those conversations to human agents if needed.
ii. Dialpad
Since releasing DialpadGPT, their LLM built on conversations by billions of users, AI has become a key part of the Dialpad platform. Using Dialpad, you can use live call transcriptions, voicemail transcriptions, call summaries, sentiment analysis,
AI scorecards, real-time call coaching and much more. Also, setting up an automated conversational AI bot for support will make sure your customers are taken care of every hour of the day.
Aircall vs. Dialpad: Analysis of Their Use of Third-Party Applications
Aircall and Dialpad both offer a wide range of third-party app integrations—but which one delivers better connectivity and workflow efficiency? In this article, we analyze how each platform connects with popular tools like CRMs, helpdesk software, collaboration apps, and productivity platforms.
i. Aircall
More than 100 third-party apps across CRM, e-commerce, helpdesk, sales automation, andritory can be easily connected with Aircall.
Additionally, customers using any plan can access these integration methods, along with APIs and webhooks. The Custom plan on Aircall also includes developer support for their API. Unfortunately, the lowest plan offered by Salesforce does not support integration.
ii. Dialpad
Dialpad does not create native integrations for just any app but instead chooses carefully. Only Google Workspace and Microsoft 365 can be integrated on the entry-level plan.
With the top tier plans, you are able to use Salesforce, HubSpot, Zoho, Zendesk, Zapier, Slack and different third-party applications – yet the number of integrations is much lower than Aircall and similar options. Webhooks and open APIs are included in the more advanced plans as well.
Aircall vs Dialpad: Customer Support Comparison
Aircall and Dialpad in terms of their customer support quality, including response times, support channels (chat, phone, email), knowledge base resources, and user satisfaction. Whether you’re a small business or a growing team, find out which platform offers more responsive and effective support when you need it most.
i. Aircall
Aircall lets customers receive support by phone and email while the company is open for business. You are also guaranteed quicker support and more detailed onboarding when you choose the top-level plan.
It also has a help center full of useful guides, instructional videos and available webinars. A chatbot is used by Aircall to address around 60% of the support questions without involving a person, it said.
ii. Dialpad
Even the lowest-priced Dialpad plan includes 24/7 support, but you won’t find phone support in that package. When you choose the highest plan, you’ll receive your own personal support number and account manager and will be given priority assistance.
If you choose Premium support, you will be connected directly to higher-level experts, receive quicker responses and gain training for users and admins. Dialpad also provides you with a help center, a big resource library and a space for users on the community forum.
Aircall vs Dialpad: Pricing Plans Compared
pricing plans of Aircall and Dialpad, breaking down monthly rates, included features, scalability, and hidden fees. Whether you’re a startup or a growing business, discover which platform offers the best return on investment and aligns with your budget and communication needs.
i. Aircall Pricing Plans
- Essential plan: Minimum 3 users can use this plan in $30 user/month
- Professional plan: minumum 3 users can use this plan in $50 user/month
- Custom: Minimum 25 users can use this plan and you can call for details.
ii. Add-ons
- AI-assistane in $9/license
- AI voice agent in $0.99/minute
- Analytics + Add on in $15/license
- And free trial of Aircall is available for 7 days
Dialpad Pricing Plans
1. Dialpad Connect
It is best for team collaborations and unified communication
- Standrd Plan: $15 per user and per month and billed annually
- Pro Plan: $25 per user and per month and billed annually
- Enterprise Plan: you need to contact sales teams for this
2. Dialpad Support
- Essential Plan: $80 per user and per month
- Advanced Plan: $115 per user and per month
- Premium Plan: $150 per user and per month
3. Dialpad Sell
- Essential Plan: $39 per user and per month
- Advanced Plan: $95 per user and per month
- Premium Plan: $150 per user and per month
The free trail of Dialpad is available for 14 days
Final Words - Aircall Vs Dialpad
Aircall, Dialpad, are all well-designed VoIP systems that have many alike features. However, when we look closer, we can see that they serve particular types of consumers. With Aircall, regular call centers can increase agent productivity and organize calls with simple phone tools.
On the other hand, Dialpad offers advanced AI features and analytics, perfect for large enterprises or corporations looking to make their decentralized sales or customer service teams more efficient.
FAQ's - Aircall Vs Dialpad
RingCentral and Dialpad are widely considered to offer more than Aircall does for organizations that want a bigger unified communications package. People often like OpenPhone because it’s like Aircall, but costs less.
Many businesses choose Dialpad because it offers AI for live transcriptions on calls, summaries after the call, live help for agents, as well as simple pricing plans.
Aircall helps companies connect with their customers, partners and teams easily and flexibly, since it’s a cloud-based solution.
At this moment, there is no free version available from Dialpad VoIP. You can also take advantage of a free fourteen-day trial.
Numerous similar tools exist, for example, 8×8, RingCentral, Grasshopper, and Ringblaze.
