Setting up a small business can be very challenging for a solo owner. As a small business owner, you carry many responsibilities. You need to plan different operations like financial planning, strategy planning, marketing, human resources, market research, daily operations, etc. Besides all the essential business operations, communication is also a notable aspect of the success of a business. Effective communication is essential for any business; it can help you grow your business, make loyal relationships with customers, streamline your business operations, deal with vendors, and contact the general public.
A reliable phone service can be very beneficial for communicating with your clients, customers, or partners. Better phone services can help you make and receive hassle-free, high-quality phone calls. Many applications and tools are available today that provide business phone services; they offer cost-effective and flexible plans. This blog will discuss the top 10 small business phone services for 2025.
What is a Business Phone Service?
Business phone service is a cloud-based communication platform that allows businesses to make and receive calls. These services use VoIP to make online calls rather than traditional landline calls. They also offer call features such as call recording, music on hold, extension dialing, and automated menus.
They have advanced features like voice-to-email, mobile apps, call transcription, AI-powered efficiency tools, and integration with business software like CRM systems. With business phone service, businesses can use it for any type of business, whether remote, on-site, or hybrid.
Whether a new business or a large enterprise, any company can benefit from the advanced features and benefits of a modern cloud-based business phone system.
Best Small Business Phone Services in 2025
The following is a list of top business phone services, including their features, benefits, drawbacks, and subscription plans. These phone services offer advanced call features that enhance your business call productivity.
1. Krispcall
Krispcall is a cloud-based telephony service that offers virtual phone numbers to its users and different advanced VoIP phone features to help small businesses communicate effectively within and outside the business. Kriscall provides a wide range of calling and texting features like call forwarding, call recording, and auto-attendants and also enables seamless telephony with mobile and web access.
Krispcall also integrates with CRM systems and popular business tools for better and seamless workflow. It is a well-suited application for small business start-ups, those looking to establish a professional presence, and enterprises needing a flexible phone system. Its unique and innovative features and compatibility with multiple devices make it one of the best business phone services for all sizes of businesses.
Key Features of Krispcall:
- Virtual phone numbers
- Unified call box
- Number porting
- Multi-level IVR
- Customizable greetings
Pros and Cons
Pros:
- A combined dashboard to access all features from a single interface
- Integrates with CRM system to streamline workflow
- Virtual phone numbers from over 100 countries
Cons:
No Linux app
Pricing plan:
- Essential: $15 per month
- Standard: $40 per month
- Enterprise: Custom
2. Vonage
Vonage is a global business phone communication service that provides business communication services for businesses. It provides HD voice quality, a multi-line business communication system, and virtual lines for employees working from home.
Vonage’s phone service offers over 40+ features with a high stability rate. It works with business applications and enables VoIP desk phones, team communication and video conferencing. The Vonage communication system is also cloud-based, improving business productivity compared to traditional wired telephone systems.
Key features:
- Virtual phone numbers
- Shared phone numbers
- Interactive voice response
- Call recording
- Call screening
Pros and Cons
Pros
- High-quality call connections
- Excellent smartphone app
- User-friendly system and cloud-based
Cons
- Complicated billing process
- Limited app integration
- Issues with SMS integration
Pricing:
- Mobile user plan: $10.49 per user/month
- Premium features plan: $17.49 per user/month
- Advanced plan: $24.49 per user/month
3. Nextiva
Nextiva is a business phone service that provides high-quality communication. It offers Cloud-based VoIP services, video, voice messaging, file sharing, and collaboration. Nextiva also provides calling features such as call recording, auto-call attendant, call forwarding, and call parking, among others, to improve business communications more effectively.
Nextiva’s mobile application enables users to call, message, and perform other functions directly from a device connected to the Internet. This platform can connect with other business applications, such as CRM, helpdesk, and productivity. Nextiva offers flexible pricing, customized plans, and 24/7 customer support.
Features:
- Email notification and voicemail transcription
- Analytics and call recording
- Integrations with CRM systems
- Audio and video conferencing
- Video calls, screen sharing and instant messaging
Pros:
- Unlimited domestic calling service to the US and Canada
- Voicemail transcription, SMS and Video calling
- Allows easy scaling
Cons:
- Some features need to be improved
- Complicated setup process
- Account manager issues have been reported
Pricing:
Basic plan: $18.95 per month/user
Professional plan: $22.95 per month/user
Enterprise plan: $32.95 per month/user
4. RingCentral
RingCentral is a leading provider of VoIP services designed for businesses. Their cloud-based phone system offers robust VoIP solutions that enhance team connectivity and productivity.
The system allows simple remote setup and remote management, while its advanced features and dependable data centers provide better security and efficiency. Businesses can project authenticity in any region through telephone numbers from over 200 area codes.
Features
- Call screening & delegation.
- Video conferencing
- Business SMS and MMS
- Performance reports
- Live reports
- Voicemail to email
- Mobile app
Pros
- Video conferencing, chat, and online meetings
- Call screening, voicemail to email, and call forwarding functionality.
- Two hundred area codes are available for businesses.
Cons
- Limited customization options
- Mobile application performance issues reported
- Higher prices compared to competitors
Pricing:
- Basic plan: $20 per user/month
- Advanced plan: $25 per user/month
- Ultra plan: $35 per user/month
5. 8×8
The business VoIP service provider 8X8 maintains a reputation as one of the top choices for delivering end-to-end VoIP services for organizational requirements. This service provides call activity logs alongside AI-driven speech analytics tools that help businesses increase their productivity and economic return while reducing costs. The service’s HD voice calling feature lets customers experience clear, efficient phone calls.
This business VoIP system enables service for different industries by utilizing its cloud-based infrastructure, which provides adaptability and mobile capabilities. Its advanced capabilities include call forwarding features, an auto attendant, and widespread integration of business communication tools, which enhances performance.
Features
- Wait Time Announcement
- Group Intercom Paging
- Caller Transfer combined with Wait Function and Parking the Calls
- Predictive Outbound Dialer
- Inbound Call Management
- Advanced Reports and Analytics
- Enterprise Level Security
Pros
- Robust and high-quality communication
- Advanced contact center capabilities
- Excellent mobility options
Cons
- Finite customization options
- Higher pricing compared to competitor.
- Potential compatibility issues
Pricing:
- X2 plan: $24 per user/month
- X4 plan: $44 per user/month
- X6 plan: $85 per user/month
6. Ooma
Profitable businesses of all sizes recommend Ooma for business VoIP solutions. Ooma offers comprehensive end-to-end VoIP functionality and delivers business VoIP services tailored for small enterprises to large operations. These services feature mobile applications, video conferencing, and automated receptionist capabilities.
Ooma’s enterprise-level VoIP service offers API integration capabilities and team messaging functions. It provides Canadian businesses with various VoIP numbers, enhancing office connectivity and communication efficiency. The Ooma Business VoIP service delivers reliable, customized communication solutions for business operations.
Features
- Virtual Receptionist
- Flexible Numbering
- Company Directory
- Ring Groups
- Music on Hold
- 3-Way Calling
- Extension Dialing
Pros
- Mobile apps and video conferencing tools
- Easy setup and use
- With over 50 robust calling feature
Cons
- Extending installation time
- Finite customization options
- Complex features require additional setup steps
Pricing
- Essential plan: $19.95 per user/month
- Pro plan: $24.95 per user/month
- Pro Plus plan: $29.95 per user/month
7. Grasshopper
Grasshopper is a contact telephone service provider that develops PBX solutions for newly established and small enterprises. Users who obtain numbers from Grasshopper can establish a professional tone by choosing local, toll-free, or vanity phone numbers.
Grasshopper enables users to manage an auto attendant solution, which is one of its essential features. The service features unlimited customisable extensions,, allowing personal mobile phones or callers to transfer calls through specific extensions.
Key Features:
- Number porting
- The service provides both local and toll-free and vanity phone numbers.
- Unlimited extension for call forwarding
- Voicemail transcriptions
- Shared phone numbers
Pros:
- Provides Virtual phone numbers.
- Robust auto attendant.
- Mobility and flexibility.
Cons:
- Finite advanced features.
- Call quality issues.
- No video conferencing.
Pricing
- True solo plan: $14 per month
- Solu Plus plan: $28 per month
- Partner plan: $46 per month
- Small business plan: $80 per month
8. GoToConnect
The GoToConnect service operates through cloud platforms to provide businesses with assorted communication solutions that integrate phone services, video conferencing, and collaborative functions. The service unites features of voice, video, messaging and collaboration, including high-definition voice, call transfer, voice mailbox, and conference call capabilities.
This productivity solution incorporates team messaging, file-sharing features, and presence indicators with Microsoft 365, Google Workspace, Salesforce and Zendesk. The platform includes integrations that manage contact center operations across various channels, including voice communication, electronic mailing systems with social media and chat support, IVR solutions, workforce management measures, and data analysis features.
Key Features
- Users can use the Call Flip function to switch phone calls across different devices.
- Team messaging functions, file sharing, and presence indicators appear on the platform.
- IVR and call routing
- Workforce management and analytics
- Voicemail and conferencing
Pros:
- Robust unified communication platform.
- Excellent mobility options.
- Advanced contact center capabilities.
Cons:
- Compatibility issues.
- Limited customization options.
- Potential learning curve.
Pricing Plan:
- Basic Plan: $28 per month/user
- Standard Plan: $39 per month/user
9. ZoomPhone
Zoomsers gain access to a top-tier UCaaS platform, which enables them to use Metings’ communication capabilities while maintaining a smooth communication flow. Zoom Phone delivers phone system capabilities through a cloud-based PBX that includes features analog telephony platforms supply, such as transferring and storing calls, email and tracking, and call logs.
Zoom Phone’s simple design seamlessly integrates with Zoom Meetings, allowing organizations to exploit all available features effectively. Since Zoom creates universal calling possibilities, users can send or receive phone calls using desktop phones, mobile apps, and conference rooms.
Key Features
- Call transfer and blocking.
- Desk phone support
- Zoom mobile and desktop app
- Call recording
- Voicemail transcription and notification
Pros:
- Global availability.
- Mobility and flexibility
- Robust feature set.
Cons:
- Customer support limitations.
- Report on compatibility issues.
- Finite customization options.
Pricing Plan:
- US and Canada Plan: $10 per month/user
- Us and Canada unlimited plan: $15 per month/user
- Global Set Plan: $20 per month/user
10. Dialpad
Dialpad delivers enterprise-level cloud-based communication solutions for businesses that provide companies with phone system capabilities through its platform. The business phone system Dialpad operates through any device with features ranging from call routing through voicemail to historical logging capabilities. The platform enables voice and video communication and all communication features, conferencing tools, and multiple chat capabilities.
Dialpad provides users with various supplementary features, including call queues, auto-attendant capabilities, call recording functions, and a business intelligence mechanism. It integrates with significant business applications, including Salesforce, Microsoft 365, and Google Workspace. AI-based features help this system record live calls, analyse sentiment, and operate virtual assistants to support increased productivity and service capabilities.
Key Features
- Unified communications
- Auto-attendant
- Integration with popular business apps like Salesforce, Microsoft, and Google Workspace
- Global Calling
- Call recording and real-time analytics
Pros
- AI powered capabilities
- Advanced call routing and analytics
- Flexibility and mobility
Cons
- Third-party integration
- Compatibility issues reported
- Potential learning curve
Pricing Plan:
- Standard plan: $15 per user/month
- Premium plan: $25 per user/month
- Enterprises plan: Custom price
Final Words-Business Phone Service
Choosing exemplary phone service can enhance productivity, improve customer service, and save costs. Whether you’re a solopreneur, startup, or growing enterprise, having a reliable business phone system ensures seamless communication, better team collaboration, and improved customer satisfaction.
In 2025, businesses have access to feature-rich VoIP services, AI-powered call management, and cloud-based communication tools that make it easier to stay connected from anywhere. With options like RingCentral, Nextiva, and Zoom Phone, businesses can scale effortlessly, integrate with essential tools, and optimize their operations.
Before deciding, consider your budget, required features, and growth potential.
FAQ's
1. What is the best small business phone service in 2025?
RingCentral and Nextiva are among the best choices due to their features and reliability.
2. How much does a business phone service cost?
Prices range from $10 to $30 per user per month, depending on the provider and features.
3. Is VoIP better than traditional phone services?
Yes! VoIP is more affordable, flexible, and feature-rich.
4. What features should I look for in a phone service?
Look for VoIP, call forwarding, auto-attendant, and CRM integration.
5. Can I use my phone for business calls?
Services like OpenPhone and Grasshopper allow you to use your device professionally.