Communication is a key factor for any business. With the rise of technology, new and innovative ways of communication are being introduced into society. Gone are the days when people communicated over landlines. More advanced applications, tools, and platforms are now available for communication. More specifically, communication over the Internet is becoming increasingly common.
Businesses use cloud-based phone systems because many new and advanced VoIP applications are becoming popular for their amazing and innovative features. Also, the demand for remote work is increasing. More companies are shifting towards remote working for their business. High-quality and effective communication is essential for a business to communicate with team members, clients, customers and your target audience.
The right business phone service can help your business to communicate seamlessly. This detailed blog will discuss 10 cloud-based phone systems for businesses.
What Is A Cloud Phone System?
A cloud phone system works over the Internet rather than traditional phone lines. In this system, communication occurs on the cloud, a network of remote servers that allows for managing, storing and processing data over the Internet.
The cloud phone system has been derived from Voice over Internet Protocol (VoIP) technology. Today, alot of cloud-based communication applications are available that provide businesses with new and innovative communication features in one app.
List of Cloud-Based Phone Systems
Following is a list of the best VoIP applications for the effective communication of a business.
1. Nextiva
Nextiva is a business VoIP application with unique communication channels and social media features. It bundles voice calling, SMS, video conferencing, a chatting app, live chat, email, social media management, and review site management.
It supports internal team collaboration and includes a user-friendly interface, advanced calling features, voicemail transcription, multi-level IVR, and ring groups.
You should use Nextiva if you are an e-commerce or digital business owner for a scalable voice platform offering live social media, reputation management, chatbots, website chat messaging and voice calling.
Features of Nextiva:
- User-friendly phone system: The desktop and web dashboard from Nextiva proved easy to use because they provided seamless access to both channels and tasks. Users can quickly create IVR menus and ring groups using Nextiva’s user-friendly drag-and-drop feature system.
- Live chat: The $30 price for live chat in Nextiva’s phone system offers unmatched value since no other provider provides this feature in their telephone systems. The ability to place live chat directly on websites or applications provides businesses with an outstanding contact point for high-traffic volumes.
- Social media and review management: The Nextiva platform enables users to connect with X, Instagram, TikTok, Yelp, Google Reviews and more via their dashboard where customers can be handled directly from Nextiva.
- Email: Nextiva unifies email alongside the other services in its single platform, letting users complete their entire workday within the same interface.
Contact management: One of the app’s best features is creating notes about calls and contacts. This feature made sharing contacts and call conventions more manageable, as the correct responders were determined for each contact or call.
Pricing Plan:
Nextiva’s Core phone system plan charges users $30 per month when they choose annual payment versus the monthly $35 fee option. All communication channels from previous points and essential call routes are included under this platform. The Engage plan from Nextiva provides call center qualities through its $40 annual billing period, allowing users access to queue systems, advanced report functions, and toll-free minute capabilities. Users spending $60 on Power Suite enjoy advanced interactive voice response features, intelligent call routing, and automated AI transcriptions.
2. RingCentral

RingCentral RingEX is a business VoIP platform that enables users to make unlimited calls within the United States and Canada. It offers SMS, MMS, and team chat capabilities, as well as AI-enabled video meetings with capacities of up to 200 participants. The system also allows infinite team chat channels integrating huddles, whiteboards, and file-sharing functions.
The platform presents users with numerous routing capabilities, including multi-level IVR ring groups and call queues. The system allows users to monitor calls through whisper and barge while showing real-time analytics data.
Features of RingCentral
- Advanced routing and queueing: The system allows businesses of any size to create advanced call distribution networks using call queues, ring groups, and multi-level IVR using a drag-and-drop interface.
- Customizable analytics: The analytics capabilities of RingCentral stand out most among all providers I tested because users can customize them to their needs. Users can view real-time KPI data, including call volume and message metrics, channel analytics queue statistics and customer IVR selections that are sortable by date type, user account or department profile.
- Feature-rich mobile app: The RingCentral mobile application provides users with extensive functionalities to manage device ring orders and call handling settings. Users employed forwarding of calls to reach various devices to respond to work-related calls on their mobile phones or desktop machines.
- Collaboration tools: The platform enables users to make unlimited team chat rooms that let them start threads while distributing files or whiteboards and enable instant huddle access through a single click. The project-management tools stood out to me since they allowed for task and deadline assignments.
- AI video meetings: RingCentral’s system’s video meeting feature enables collaboration through breakout rooms, whiteboards, and automatic summary and highlight capabilities that exceed Zoom’s.
Pricing Plan
RingCentral phone systems start at $20 monthly and reach $35 monthly, depending on the user number in annual billing scenarios. Users subscribed to the Core plan receive access to phone calling features, SMS messaging, team chat functionalities, AI video, and multi-level IVR. The business analytics system, call recording, and monitoring features become available when upgrading to higher-tier options.
3. Zoom Phone
Zoom Workplace Meetings for Workplace provides voice calling integration to their communications system while seeking adaptive pricing choices such as pay-per-use or subscription-based user rates.
Business users needing VoIP features can access continuous domestic phone and SMS services from Zoom Phone with their team messaging functionality.
The organization receives fantastic value through the business VoIP system because its price range is low, and it implements complete routing elements such as customized call distribution capabilities across multiple IVR levels with queues while offering call monitoring and recording. Its distinct feature enables it to connect specifically with Google Workspace while working with Microsoft Teams.
Features of Zoom Phone
- Zoom AI Companion: A strong artificial intelligence twin named Zoom AI Companion generates content while training agents to summarize phone and messaging sessions and delivers complete analytic capabilities.
- Full suite of calling features: Zoom provides its complete calling toolkit, which includes multi-level IVR, call queues, and monitoring and recording for users of every plan.
- Affordable pricing: Users can get unlimited calling at $15 per month through Zoom’s solution.
- Metered calling option: Zoom offers a Metered calling option that provides its complete set of features through pay-per-minute calling at a $10 per user monthly price for businesses with minimal call needs.
- Interactive video meetings: Zoom offers the Workplace bundle, which provides video meeting functionality for less than $20 per month per user. The Zoom suite of video meeting features includes breakout rooms, whiteboards, waiting rooms, and many other capabilities.
Pricing plan
Zoom users can choose between metered calling at £10 per user per month or unmetered calling at $15 per month via its two voice and SMS plans. The combination of Zoom Phone with Zoom Workplace integration is available for customers who require video capabilities and teamwork features at rates ranging from $18.22 to $22.49 per month for each user.
4. Vonage
Vonage offers VoIP phone business services in a multi-channel unified communication platform with SMS, team chat, and video conferencing for upto 200 participants. All the Vonage plans include basic call controls and IVR, caller ID, call swapping between devices, conference calling, call parking, and simultaneous rings between devices.
You can choose Vonage if you need a highly customizable communication platform with programmable APIs for custom integrations, SMS capabilities and built-in video conferencing.
Vonage mobile application is suitable for companies that want an easy-to-use and low cost phone system with just VoIP calling and SMS texting on desktop and mobile.
Features of Vonage
- Unlimited SMS: Some competitors offer a limited number of monthly SMS and calling services, while Vonage provides unlimited SMS to the US, Canada, and Mexico.
- Simple call controls: Vonage’s interface and call controls made managing and directing live calls super convenient. Specifically, call parking and call transferring let you quickly transfer calls to teammates.
- Call groups and IVR: Vonage’s call groups allow you to ring multiple teammates simultaneously, and one of them can receive the call. This feature is used for departments within the phone system. Call groups work more efficiently alongside IVR menus.
- International phone numbers: Vonage provides international virtual phone numbers from 85 countries, including texting and calling features. It also has vanity and toll-free numbers across the US.
- Custom call forwarding: You can also set up an automated call forwarding sequence for more than five phone numbers or extensions. This function guarantees you’ll always catch every call.
Pricing plan
Vonage’s VoIP plan ranges from $14 to $28 monthly per user. This mobile plan is cheap and includes unlimited VoIP SMS and IVR. The premium 22$ plan includes team messaging and video conferencing, while the advanced plan includes visual voicemail and group calls.
Your multinational organization seeks VoIP services with limitless international phone capabilities, survey collection capability over different channels, and unlimited automated phone assistance to improve customer autonomy.
5. GoTo Connect
GoTo Connect’s business phone system provides multiple channels that integrate voice communication with SMS service, team chat, and video meetings. It can accommodate 250 participants. The service provides unlimited direct dial for 50+ countries and uses essential routing capabilities such as call queues, ring groups, auto attendants, and a dial plan configuration tool.
The system provides analytics for routing, SMS delivery, and call volume data. GoTo Connect’s Customer Engagement plan includes live chat and its existing call center capabilities.
Your organization seeks a VoIP solution for unlimited global phone calls, complete multichannel customer feedback, and extended automated reception availability.
Features of GoTo Connect
- International calling: Among all VoIP providers on our list, GoTo Connect has the most extensive international calling area, covering 50 countries without limit. Dialling international numbers keeps the calling quality stable throughout the session.
- Comprehensive, user-friendly routing: The platform’s intuitive dial plan editor, infinite queuing, and Interactive Voice Response system allow users of all abilities to develop advanced automated routing systems.
- Call Center features: Additional call centre functionality becomes available when you upgrade to the Customer Engagement plan since this version includes live website and app chat, custom surveys, and joint user inboxes.
- Supervisor analytics: Supervisor analytics within GoTo delivered essential yet helpful real-time reports showing call volumes, channel activities, queue position, customer routing protocols, and SMS delivery information.
- AI Features: The AI transcription service comes with video meetings, and the AI Messaging Assistant automatically messages customers using a speaker-defined voice tone, a selected topic, and a campaign hub.
Pricing Plan:
Customers can choose GoTo Connect plans starting at $26 without reaching the maximum of $80 per user and monthly billing. The Phone System plan provides customers with all features, such as calling, SMS and team chat functions, video meetings, and limitless routing capabilities. With the Customer Engagement plan at this level, users gain access to web chat through live chat and shared inbox management. SMS surveys are also included. The contact center solution at the highest tier uses agent coaching features together with skills-based routing capabilities and automatic dialing functions.
6. Intermediate Unite
The service suits Microsoft Teams users requiring existing calling integration, unlimited worldwide calling capabilities, and flexible user licensing options.
Intermedia is business VoIP software that provides scalable voice and SMS services for 200 people and team messaging and video conferencing features. The system offers unlimited calling to 33 countries and adjustable pricing plans for mobile devices or desktop computers, although its plans exceed standard industry prices.
The phone system features three critical capabilities: an automated voicemail transcription service, automated receptionists, and built-in call recording functions.
Features of Intermediate Unit
- Hunt groups: The Hunt group feature lets users establish a structured call dispatch system for multiple agents. The system allows users to decide which agents in the group receive calls and set their ring sequence and call follow-up timing.
- Unlimited calling area: All plans from Intermedia’s Essentials suite include High-Definition calling capabilities for 22 countries, and this functionality increases to unlimited international calls for 33 countries in the higher-tier plans.
- Mix-and-match plans: Intermedia delivers a unique pricing method that lets teams combine Enterprise and Pro features for individual users so businesses pay strictly for those tools that users need. Intermedia allows users to acquire Premium supervisor plans while offering Pro plans for agent users.
- Free VoIP phone: The Unite installation provides every new user with a desk phone, making it a valuable choice for businesses implementing telephone systems and call centers in person.
- Interactive video meetings: Video meetings through Intermedia provide users with real-time transcription capabilities, unlimited recording options, AI-generated analysis, and screen annotation functions.
Intermedia Unite stands apart by offering international calling access to numerous countries, giving away its VoIP phones, and rolling out unlimited SMS support among its enterprise features. However, this company’s phone system lacks features such as call queues, monitoring, and a supervisor analytics system and is limited to using just one IVR menu simultaneously.
Organizations which need sophisticated call routing systems should benefit from an alternative solution because Unite fails to provide adequate value
Pricing Plan
Intermedia Unite has two different levels of UCaaS service plans. The Essentials plan from Intermedia Unite offers a solution that provides team chat with an auto attendant alongside call grouping capabilities for $27.99/user/month. The Enterprise plan provides CRM integration functions and AI-driven video calling capabilities at $32.99/user/month. Intermedia provides Microsoft Teams-compatible phone systems for $22.99 monthly per user, starting from $22.99/user/month.
7. Dialpad
You operate a growing company with multiple offices. You seek to acquire a VoIP phone system with customized features for your sales force and customer service agents, such as performance scoring, agent coaching, and live agent assist functionality.
The business VoIP provider Dialpad offers unlimited calling for US and Canadians, unlimited SMS capabilities, team chat features, and a 10-person video meeting capacity. Your investment starts at $15 and grants access to multi-level IVR functions, ring groups, real-time analytics capabilities, and live call transcription services. Dialpad’s business plans offer call queues and SMS messaging functions in addition to domestic services.
The platform enables users to connect their phone systems with proprietary apps through open APIs and provides Google Workspace Salesforce and Microsoft Teams as core integrations.
Features of Dialpad:
- Customizable analytics: Dialpad’s custom analytics features will catch your attention in its total analytics suite. The system allows you to analyze data by time frames, users, and communication channels using unique performance indicators, SMS message visualization, geo-area representations, automated note generation, and queue reporting protocols.
- High-value Standard plan: The $15 monthly Standard plan provides valuable advanced features such as real-time analytics and call transcription records for its users.
- Phone number availability: Dialpad offers business phone numbers in more than 70 countries and an extensive array of telephone numbers that match our required US area codes.
- AI transcription: Every Dialpad plan includes surprisingly accurate real-time call transcription. This system allows supervisors and agents to obtain excellent call logs and review needed information from past calls.
- Routing tools: Dialpad provides a comprehensive desktop-capable phone system with IVR menus, ring groups, and call queues that any user can quickly establish.
Pricing Plan
Annual billing for Dialpad yields three price plans starting at $20 and stretching to $30 per month for each user, while monthly billing establishes prices between $35 and $40 per user. The company provides a specific price structure for Enterprise-level solutions upon request. The $20 standard plan from Dialpad includes voice and SMS services, AI video meetings, IVR and ring group capabilities, and analytics tools that offer the most beneficial package for typical business needs. The $30 Pro plan offers customers ring groups and call queues, making it a beneficial solution for businesses receiving high volumes of inbound calls.
8. Open Phone
If your priority is finding a VoIP system that offers simple functionality for new users who need standard calling functions without complicated interfaces or long implementation periods.
OpenPhone is business VoIP software that provides voice calling, SMS texting, and team chat functions but lacks video conferencing features. This application has a contemporary interface and unique capabilities for sharing phone numbers between team members. Users can share office phone numbers through the system, allowing them to switch instantly between phone numbers with one click. Business users can simultaneously send messages and place phone calls through their business enterprise number.
Features of Open Phone
- Phone number versatility: Phone diversity allows team members to use different virtual numbers during their work schedules and switch between them at will. Sharing business numbers between staff members allows numerous users to send text messages and make phone calls jointly from the same number.
- SMS features: SMS features allow users to send infinite messages. These features include scheduled messaging, group messaging, and automated AI response capabilities.
- Routing tools allow users to design IVR menus and build ring groups with custom ring order policies.
- AI features: OpenPhone is a leading VoIP platform with AI capabilities that generate automated call summaries, transcriptions, contact recommendations, and SMS response functions.
- User-friendly desktop and mobile interface: The intuitive design of both desktop and mobile platforms attracted me to OpenPhone because the experience felt contemporary and pleasant.
Pricing Plan:
OpenPhone offers business phone plans starting at $15 per user monthly and extending to more than $23 per user. Users who select the $15 Starter level can access unlimited business phone service with limitless voice calls, messages, and shared business numbers. The $23 Business plan includes AI technology features, multiple calling capabilities, customized ring orders, and analytical data for business needs.
9. Ooma
Your company has basic requirements for a voice calling system because it does not need digital communication features or team collaboration capabilities.
The VoIP software Ooma offers US, Canadian, and Mexican business phone service without limits in combination with 100-participant video conferencing, unlimited text messages, and team chats.
Features of Ooma
- User-friendly mobile app: Ooma’s mobile application maintains sufficient features to operate an entire phone system efficiently.
- Easy routing setup: Ooma’s simple setup tools allow you to establish all the needed call centers, including ring groups, IVR, and call queues, for your entire team in a single hour of setup time.
- Auto dialer: The autodialer service in Pro Plus enables automated call dialing from list campaigns, human voice detection, and agent call transfer from answered human callers.
- Advanced texting features: Ooma Business texting provides users with a shared mailbox and a detailed message analytics system. It tracks delivery outcomes, generates patterns, and offers bulk messaging capabilities.
- Analytics: The analytics section offers visual data showing call volume trends, message utilization, and queue activities based on daily and weekly time segments.
Pricing plan:
The Ooma business plans extend from the Essentials at $20 and end with the Pro Plus, which costs $30 monthly for each user. Customers who select the $20 Essentials plan can only access Ooma through their mobile app while receiving unlimited North American and Mexican calls and IVR features. The $25 Pro plan enhances core features with a desktop application, SMS messaging, and video communication protocols. Pro Plus at $30 provides team chat and call queues with CRM integration capabilities.
10. Aircall
Your organization’s workforce stays in the office daily because you need a customizable VoIP solution that integrates artificial intelligence and automation tools to maximize growth potential.
Aircall enables users to receive unlimited calls and text SMS messages throughout the United States and Canada while merging email into its system. Employees using Aircall can log comments on calls and texts and transfer these calls or texts to individual team members.
The system enables call management through functionalities such as IVR, automatic callback procedures, secret agent-type capabilities, and barge and ring group implementations alongside business-hour solutions. Several numbers can share a single call inbox to distribute call responsibilities among users.
Features of Aircall
- Intelligent routing: The system routes callers with intelligent routing capabilities through an IVR solution to ring groups together with date-based, time-based and skills-based features, enabling the assignment to optimal agents.
- Advanced queueing: Advanced queueing enables automatic callbacks so customers can receive service from available agents through Aircall’s system.
- Task assignment tools: Aircall offers task assignment functionality by tagging colleagues during calls and messaging while providing users with a direct task assignment feature.
- PowerDialer supports sales: The Professional plan of Aircall features a PowerDialer feature that enhances its sales functionality beyond other options. The PowerDialer makes outbound sales more efficient by automatically selecting phone numbers from contact lists for automatic dialling.
- Advanced analytics: Aircall analytics dashboards are enormously appreciated due to their advanced capabilities. The platform’s aesthetic display with colour schemes provides straightforward access to understand agent performance data, call loss reasons, and statistical patterns.
Pricing Plan:
The business phone solution from Aircall can be obtained through three different plans starting at $30 per user up to over $50 per user per month under a yearly subscription. The $30 Essentials plan provides unlimited calling with SMS features, call routing services with IVR technology call queues, and shared inbox capabilities. Salesforce integration, advanced queueing, analytics, and routing features become available when selecting the $50 Professional plan.
Final Words- Top 10 Cloud Phone Systems
Choosing the exemplary phone service is crucial for business success. Whether you need a budget-friendly option or an advanced VoIP system, the options above cater to different needs. Evaluate your priorities and pick a service that aligns with your business goals.
FAQ's
Q1. What is the best phone service for startups?
Grasshopper and Google Voice are great for startups due to their affordability and ease of use.
Q2. Are VoIP services better than traditional phone lines?
VoIP services offer better flexibility, lower costs, and more features than traditional phone lines.
Q3. How much should a small business expect to pay for phone services?
Depending on features, prices typically range from $10 to $30 per month per user.
Q4. Can I integrate business phone services with CRM software?
Yes, most providers like RingCentral and Nextiva offer CRM integrations.
Q5. Is it possible to switch providers without losing my business number?
Yes, most services offer number porting to keep your existing business number.