Whenever a customer calls, the focus should be on supporting them speedily or settling their concerns fast. Customers may feel unhappy and the organization can lose out if it has long waiting periods and fails to manage incoming calls well.…
The right phone system is the first step towards getting your business reliable phone service. Voice over Internet Protocol (VoIP) is an affordable method of making and receiving of phone calls. However, there is one more important choice, which is…
You may not be enjoying the flexibility and cost savings that come with enterprise VoIP phone systems in case you are still using traditional landlines to manage your business. This is a large reason why more and more companies are…
In telecommunications, restricted numbers and restricted calls are used to refer to cases where the identity of the caller or the phone number of the caller can deliberately not be shown on the caller ID of the recipient. Such calls…
We will continue with how to call Aruba in the US but we will first have a little idea about Aruba and whether we should or should not invest in Aruba. Aruba has a stable economy and it is also…
Long wait times can tarnish your business’s image and also pose a risk to customer turnover. Customers demand quick and efficient service, and your service agents would like to see fewer repeated enquiries. The key to this is being able…
VoIP stands for Voice over Internet Protocol. It is just a fancy way of saying phone calls over the internet. Instead of using old-school landlines, VoIP sends your voice as digital signals through your internet connection. You talk into your…
Ever looked at your phone’s call log and noticed both “cancelled call” and “outgoing call” in your call log. You might have thought that both of them are the same thing. They sound similar, sure, but they actually mean very…
Communication fundamentally involves a basic desire to connect and communicate information in a rapid, reliable and cost-effective manner. In the case of text messaging, we would mention two protocols that tend to take the center stage, which are SMS and…
Today, companies are seeking international reach. In this regard, it is important to open a local presence in each country. Nevertheless, the process of purchasing a classic phone number and making use of the complicated infrastructure may be time-consuming and…
